Payment is due at time of purchase. Paypal and all major credit cards are accepted.
Your experience of receiving your package is what we look forward to you having. It's exciting and we wish for it to bring sweetness to your day. To assure your package arrives safe and sound into your lovely hands, please help us with checking your desired shipping address. International deliveries please check that jewelry packages will arrive safely to you. We love traveling vicariously through your packages to amazing countries and would like to provide you with beauty.
Please confirm your domestic or international shipping address for safe delivery of your package and check for any other factors through Customs or cross border conditions, which could impact the delivery of your package. Nested Yellow is not responsible for any lost packages once shipped through USPS, FedEx or UPS. If any packages are returned or lost during the delivery to international addresses, Nested Yellow is not held responsible and no refund is available. You will receive a tracking number for domestic deliveries and a Customs number for international deliveries as confirmation that your package has been posted.
All domestic parcels are sent via United States Postal Services Priority Mail with tracking number (except ring sizers, which are posted via regular mail when purchased on their own). Please contact me if you would like to add signature verification to your package. If you would like to upgrade your shipping please contact me and I will arrange an optional shipping method for you.
All international parcels are sent via United States Postal Services First Class air mail (no tracking and no insurance). Please contact me if you'd like a quote for expedited shipping, tracking or insurance.
International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will have full value declared on customs forms.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Can I return or exchange an item?
We want you to love your new treasure! We accept returns within 14 days of the ship date on all regular collection items, excluding bridal and custom orders.
To return an item, you must contact us first. Please briefly explain the situation in the body of the email. Items must be received back to us within the 14 day window, so please plan accordingly. Customer is responsible for safe return shipping. Nested Yellow Jewelry is not responsible for items lost or damaged in transit.
What if my jewelry needs repair?
We will repair jewelry within 12 months of purchase as long as it is deemed normal wear and tear by our team. After 12 months, a charge will apply for repair. Please contact us with your inquiry and we will tell you how to proceed.
What if I need a ring sized?
We are happy to size rings for our customers for a $25 charge plus $6 return shipping within 90 days of purchase. Customer is responsible for safe shipping back to us for sizing. Please contact us if you need a ring sized for instructions on how to proceed. Bridal rings include one free sizing within 60 days of purchase. If you are unsure of your ring size, email us to have a complimentary ring sizer sent to you.
CUSTOM ENGAGEMENT RINGS + CUSTOM WEDDING BANDS
+ What if I want to alter an existing piece?
If you are interested in customizing an existing item in a different metal, different size, a different chain length, shape or type of stone, or different size, please contact us for a quote.
Your exciting journey has just begun! I'm thrilled you are desiring a memorable experience for creating your custom engagement ring, custom wedding band, or custom love token that is meaningful. I am genuinely interested in hearing your love stories and how incredibly amazing it was to find each other. Let's capture the essence of your love in your custom engagement ring that is truly special and unique.
+ What if I'd like to design a piece from scratch?
Design your custom engagement ring from scratch and create a one-of-a-kind work of art. This option can be especially helpful for you if you have a strong fashion sense, an uncompromising stance on where gems are sourced, and those who demand handmade, eco-friendly jewelry. Your ring will be in your hands 6-8 weeks from your approval of your custom design sketches.
Book a Free Consultation Today!
Nested Yellow Materials & Sustainable Studio Practices
+ Converting your international ring size to US/Canada:
+ Fine Metals:
Nested Yellow uses 100% reclaimed precious metals sterling silver, 10K gold, 14K gold and 18K gold.
+ Canadian Diamonds:
Nested Yellow uses conflict-free diamonds from the Canadian Arctic. These diamonds are mined in the Canadian North and are responsibly cut and polished. Their production and sale are subject to strict standards set by the Canadian Code of Conduct, CanadaMark™, and the Government of the Northwest Territories, designed to protect the Arctic environment, mine workers, and local employees.
+ Recycled Diamonds:
Nested Yellow offers recycled diamonds that had initially been introduced into the jewelry supply chain for sale to the consumer and were then re-sold to a jeweler, refiner or other agent. The diamonds are then cleaned, graded and re-introduced into the supply chain as a Recycled Diamond.
+ Kimberley Process Diamonds:
Nested Yellow offers Kimberley Process certified diamonds which are conflict-free diamonds acquired from sources that participate in the Kimberley Process Certification System. The Kimberley Process was established in 2003 as part of United Nations resolution 55/56 to eliminate the flow of "conflict" or "blood" diamonds — rough diamonds smuggled out of war-torn regions and sold to finance violence. The trade in these illicit stones has fuelled decades of devastating conflicts in countries such as Angola, Cote d'Ivoire, the Democratic Republic of the Congo and Sierra Leone.A joint government, industry and civil society initiative, the Kimberley Process Certification System (KPCS) imposes extensive requirements on its members in order to certify shipments of rough diamonds as "conflict-free".
+ CARE for your pieces:
All sterling silver is made from quality .925 silver and may tarnish over time depending on air, perfumes, skin acidity, and many other environmental factors. Sterling silver may be polished to restore its shine. The same follows for all 14k gold-filled elements.
To sustain the look of your new jewelry it is best to avoid wearing pieces while sleeping, showering, swimming, etc. Store the piece in the plastic zip bag while not wearing.
+ Wholesale Opportunities:
Please contact me for details. Thank you!